Contact Us

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To report lost or stolen cards, call the numbers below.
Credit Cards: 800.442.4757
Debit or ATM Cards: 800.554.8969

We are currently surveying customers to determine how we are doing and how to serve you better.  If you received an email invitation from surveys@htlf.phoenixmi.com, please fill it out with your feedback. If you have additional questions about the survey, please call us at our Customer Care Center number.

 

To report lost or stolen cards:

For Credit Card:

For Platinum Cardholders: 833.260.2135

For Signature Cardholders: 833.208.3212

For Business Cardholders: 877.346.1412 or 833.208.3213


For Debit or ATM Card:
800.472.3272

24-Hour Telephone Banking:

505.888.6625


Toll Free:
888.848.6625


Customer Care Center

877.280.1856 (Toll Free)

505.830.8102



Please do not include your account or social security number in your communication.