Service Excellence Award

Beverly Lucero Service Excellence Award Recipient

Beverly Lucero - Universal Banker at Rio Rancho
Service Excellence Award Recipient


Beverly really helped me feel assured. At the end of last year, I had my identity stolen. The person who stole my identity used info from my check in attempt to electronically debit $510 at a department store. I closed my account before they could access any funds and opened a new one. After the incident, Beverly checked with me on every transaction and gave me her number at the bank so I could call to check on activity whenever needed. She truly put my mind at ease. Thank you!


– Received from a Bank Customer



Jackie Gomez Service Excellence Award Recipient

Jackie Gomez - Senior Personal Banker at St. Michael’s
Service Excellence Award Recipient


I have an account and live in Rio Rancho. My dad—a non-customer--has banked with one financial institution all his adult life. When I came in to make a deposit into my checking account, my dad came with me and we were introduced to Jackie. Jackie was very helpful to my dad and he never forgot that. That was about six months ago. She was so kind that he closed his checking and savings accounts at his existing financial institution and brought them to New Mexico Bank & Trust. He’s 91 and does not like change, but because he was so impressed with Jackie, you now have a new customer. Thank you so much!


– Received from a Bank Customer



Has an employee of New Mexico Bank & Trust gone above and beyond for you? Tell us about it!

You can nominate any employee for a future Service Excellence Award by emailing us at serviceexcellence@nmb-t.com . Be sure to include the employee's name, and a detailed description of what it was they did for you. These awards are not handed out lightly, so please also include your name and phone number so we can contact you to confirm the details of your submission.