Service Excellence Award


Service Excellence Winner - April 2017
Deanna Sorensen – Jefferson Banking Center


Deanna Sorensen received the following anonymous nomination from a customer:

The customer used an ATM at the branch and it errored and didn’t dispense cash. She used another bank’s ATM card and then filed a dispute the same day with her bank. After over a week, she still heard nothing from the other bank. Deanna called her multiple times and did everything she could during that time. Finally, Deanna called and was able to get the money even though the other bank had done nothing. Deanna and NMBT cared more about my issue than the other bank.


Deanna truly makes Great Things Happen! ™ at New Mexico Bank &Trust!!

Congratulations!




Service Excellence Winner - April 2017
Linda Bell – Los Lunas Banking Center


Linda received the following nomination from a bank employee:

Linda referred a branch customer to the mortgage department. At the end of the process we were in need of getting their Closing Disclosure signed to meet their closing date and lock expiration date. We left several messages and emails for the customer without a response. Because of timing restrictions, I called Linda and asked if she would be able to get ahold of the customer. Without hesitation, Linda said she would be glad to help. Linda went to the customer’s work, picked her up and took her to her home so that both the husband and wife could sign the Closing Disclosure and then took the customer back to work. Linda scanned and emailed the signed document back to us. This insured that the customer would not lose their lock or have to pay an extension fee. Linda went above and beyond her job. I am so grateful to work with such an exceptional person!


Linda truly made Great Things Happen! ™ at New Mexico Bank &Trust!!

Congratulations!




Service Excellence Winner - March 2017
Michelle Gentile – Jefferson Banking Center


Michelle Gentile received the following anonymous nomination from a customer:

It is always a pleasure coming in and getting such a warm welcome and outstanding service. Michelle always remembers my name and my family. We currently only have our business account with NMBT but because of the wonderful, personal service we plan on moving our 6 personal accounts and other business accounts here.


Michelle truly made Great Things Happen! ™ at New Mexico Bank &Trust!!

Congratulations!




Service Excellence Winner - March 2017
Fita Marquez - Rio Rancho Banking Center


Fita received the following nomination from a bank employee:

Our disabled customer called one evening saying that her husband had been in a motorcycle accident and needed a signature on an insurance document notarized. Since the customer is disabled and unable to drive and the husband was in the accident, neither of them was able to travel to the bank. So Fita drove to their house and notarized the documents for them. Fita goes above and beyond with her customers, and this was just one of the ways she has shown this over the years. Not to mention her help with other employees of the bank, such as all of the "outside of job description" duties that she does for other bank employees at the branch.


Fita truly made Great Things Happen! ™ at New Mexico Bank & Trust!!

Congratulations!




Has an employee of New Mexico Bank & Trust gone above and beyond for you?
Tell us about it!

You can nominate any employee for a future Service Excellence Award by emailing us at serviceexcellence@nmb-t.com . Be sure to include the employee's name, and a detailed description of what it was they did for you. These awards are not handed out lightly, so please also include your name and phone number so we can contact you to confirm the details of your submission.