Service Excellence Award

Shirley Riggs Service Excellence Winner

Service Excellence Winner - May 2018
Shirley Riggs- Loan Assistant at St. Michael’s Banking Center


Shirley received the following nomination from a bank employee:

Shirley is always willing to help anyone that comes to her, but she has been tremendously helpful to me more than once when I had to take off work. I was off for a week due to a death in my family and I had a lot going on at work. Shirley, without thinking twice, gave me all her support and took care of all the loans I was working on especially a very complicated SBA loan that she helped get to closing. She did a lot more than she had to since some of the things she did could have waited until I got back but she did no let them sit on my desk, and she took care of them. I know she is very busy herself, but that is Shirley for you. Always helping everyone.


Shirley truly makes Great Things Happen! ™ at New Mexico Bank &Trust!!

Congratulations!



Veronica Orozco Service Excellence Winner

Service Excellence Winner - May 2018
Veronica Orozco- Universal Banker at Enchanted Hills Banking Center


Veronica received the following anonymous nomination from customer:

Veronica has helped me twice with my account. She has gone out of her way to help me. I came in with my daughter wondering why my account was negative and how to fix it. Veronica took the time to investigate and found out my daughter’s tax refund had been deposited in my account which is apparently not allowed since she is not on my account. So the bank put a hold on my funds after I had withdrawn the money, thus making me negative. Veronica explained all this to me and explained how we could fix it. My daughter and I were both so appreciative of how Veronica took the time and patience to explain all this to us and to help us straighten it out.


Veronica truly makes Great Things Happen! ™ at New Mexico Bank &Trust!!

Congratulations!



Tania Loya Service Excellence Winner

Service Excellence Winner - February 2018
Tania Loya- Albuquerque Region Float


Tania received the following anonymous nomination from customer:

This branch is closer to my home than the one I used to obtain our line of credit. Tania was professional and patient as I expressed my need to fax proof of flood insurance. She was kind as she asked questions. Took my paper work and timely provided information. I arrived frustrated because NMBT has requested for the 3rd time, proof of flood insurance. Tania’s professional, patient interaction with me allowed me the opportunity to reframe my experience. Tania Loya was present, showing me patience, accuracy and obtaining information and completing my documentation of flood insurance with utmost respect and courtesy with her professional work with me. I trust this branch with Tania faxing my flood insurance to the appropriate department. Thank you!


Tania truly makes Great Things Happen! ™ at New Mexico Bank &Trust!!

Congratulations!




Has an employee of New Mexico Bank & Trust gone above and beyond for you?
Tell us about it!

You can nominate any employee for a future Service Excellence Award by emailing us at serviceexcellence@nmb-t.com . Be sure to include the employee's name, and a detailed description of what it was they did for you. These awards are not handed out lightly, so please also include your name and phone number so we can contact you to confirm the details of your submission.